Return and Refund Policy

Thank you for shopping with us! We strive to ensure that our customers are completely satisfied with their purchases. However, if you are not satisfied with your order, please review our return and refund policy below.

1. Eligibility for Returns and Refunds

We offer returns and exchanges within 14 days of receiving your order. To be eligible for a return or exchange, the following conditions must be met:

  • The product must be unopened and in its original, undamaged packaging.
  • If the packaging is opened or tampered with, we unfortunately cannot accept returns or offer refunds for that product.

2. Process for Returns and Exchanges

To initiate a return or exchange, please follow these steps:

  1. Contact us via mail within 14 days of receiving your order.
  2. Provide your order number and details of the product(s) you wish to return or exchange.
  3. Our team will review the request and, if approved, provide instructions for returning the product.

3. Refunds

Once we receive the returned item(s), we will inspect them and notify you of the status of your refund. If approved, we will issue a refund to your original payment method within 7 days.

Please note that we are only able to issue a refund for products that meet the return conditions outlined above.

4. Shipping Costs

  • Return Shipping: The customer is responsible for the return shipping costs. We recommend using a tracked service for returns to ensure the product arrives safely.
  • Original Shipping: Shipping fees paid for the initial delivery are non-refundable.

5. Exchanges

If you wish to exchange an item, the process is similar to a return. If the exchange is approved, we will send out the new product, and you will be responsible for any applicable shipping fees.

6. Non-Returnable Items

The following items are not eligible for returns or exchanges once opened:

  • Bottles of gin
  • Botanicals (once packaging is opened)

7. Contact Us

If you have any questions about our return and refund policy, please feel free to contact us atvia this page. We're here to help!